Frequently Asked Questions
- Why should I use Crossover Auto Transport?
With over 10 years of auto transport experience, we have the know how and can do approach that set us apart from other auto transporters. As a proud accredited member of the Better Business Bureau, we recognize that your vehicle is one of your most prized possessions and an item of value to be respected at all times. We understand that your vehicle is an integral part of your life and the time it is unavailable to you must be minimized. Our sales professionals are available to answer all of your questions thoroughly. Our extensive network of over 4,000 reputable carriers, who are properly licensed and insured, will guarantee your peace of mind and transport your vehicle in the most professional, safe, efficient, and expeditious manner possible.
- Will my vehicle be insured?
We only transport with DOT certified, and full insured carriers. Once your vehicle(s) have been inspected and loaded the insurance of our car carriers take full responsibility of any damages during transport. And copies of the bill of lading, and the condition report are given to all parties on pickup and delivery. And in the unlikely event that there is any damages during transport, there is never a deductible payment billed to our customers.
- How exactly is my car transported?
Our transportation service is very simple. On the scheduled day for shipping your vehicle, the carrier truck will come to your door to pick it up. Once your vehicle is carefully loaded and secured in place on the carrier an experienced professional driver will transport it and several other vehicles to their destinations. Along the way, vehicles will be off-loaded at their respective destinations and new vehicles loaded. At your destination, your vehicle will be carefully off-loaded at your door. At that time we ask that you, or your designated representative, inspect the vehicle and accept delivery. Overall, it is simple, safe, and virtually effortless.
- What is Door-to-Door Service?
Door-to-Door means the driver will get as close to your door as he can legally and safely handle. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport carriers can be very large and need lots of room to maneuver and turn around. So if access to your home is restricted by narrow streets, low-hanging trees, or dead end streets, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. We recommend having a convenient location in mind so that you can give the driver directions to meet you conveniently.
- What is the pickup window?
Our pickup window is normally 1 to 8 business days. This means that we recommend our customers having 1 to 8 business days starting from the first available day to schedule your transport with a reputable, fully-insured, dependable carrier. We will of course work around our customers needed windows, and we also offer an express service with a 1-3 business pickup window for customers who require a faster pickup.